Our Terms and Conditions

For us, working with you means thinking from your own point of view. We strive to understand your company’s culture and vision so that we can function as a seamless extension of your team. Our goal is to know what you are thinking; to understand your needs from your perspective in order to provide content that is designed to accomplish your business goals.


With an eye for detail and attention to all your needs, we aspire to exceed expectations and consistently go that extra mile. Hence, it is with this in mind that we set terms and conditions to ensure work runs smoothly.

  1. Our services are B2B-oriented and geared towards creating content that generates leads for your brand.

  2. It is in the capacity of content-building – from photography, videography to social media management – that we offer our services.

  3. We solely work with our own content. We do not edit other photographers’ pictures, nor do we edit another videographers’ footage. We take pride in the aesthetics we have with time developed within Icyerekezo. It has a distinct feel, and we wouldn’t know how to incorporate someone else's creative identity into the work that we do. It wouldn’t look cohesive, and this would disvalue your content, which is the last thing that you would want.

  4. We do not provide any raw/unprocessed pictures and/or footage. Deliverables only make sense when assembled, and therefore, it has no value when not edited. Moreover, when assembled by other editors, they wouldn’t know how to make the most of it, as they don’t have the initial idea of how we thought of putting it together.

  5. As each client is unique and has different requirements, we personalise each of our services to cater to our clients’ unique needs. In that vein, deliverables need to be determined and approved before work commences.

  6. We welcome introductory meetings so that we can gain a good understanding of your brand and its online needs. In case of need for further brainstorming and/or content development services, services such as social media audits, pre-development concepts, and/or customised content strategies should be considered.

  7. The main mean of communication should be email – unless otherwise specified – with 1 to 2 main point of contact.

  8. Our customised quotes are free with no obligation to purchase any services.

  9. Recognising that each client is unique with different requirements, we custom build each quote based on factors such as location, size of the event, size of the project, number of shooting days, and number of editing days. Rates also vary depending on the complexity of the design and the size of the production team needed.

  10. Once clients request a service or a set of services, clients are expected to make the first payment as a deposit, varying between 50% to 80% depending on the size of the project, to make an order. The total amount is paid over two instalments, unless otherwise specified.

  11. Payments shall be made directly into the bank account provided by the Service Provider, unless otherwise specified.

  12. In the event of international transfer, it shall be the responsibility of the client to cover the transfer fee.

  13. We can arrange for our transportation in Kigali and on the outskirts of Rwanda. However, we do not take responsibility for clients’ transportation to location, nor do we organize it.

  14. Any shooting requiring permission, approval, or any other type of authorization should be handled by the client.

  15. The client has the responsibility to organize interview schedules, unless otherwise specified.

  16. We can provide to the client templates of content form for media interviews to protect all parties by spelling out the terms under which the image/recording is being taken.

  17. Interviews should be conducted indoors in rooms that have no background noise, only with the presence of our production team and a few designated people on the client’s side.

  18. Interviews that are conducted as part of the service we provide to the clients cannot be recorded at the same type by any other external parties. In the case of a press conference, news outlets and journalists should conduct their interviews at a different time.

  19. In the case of talks, panel discussions, performance or any other on-stage moment, access should be granted early enough to allow time to set up sound recording devices.

  20. In case of event coverage, it is not possible for a camera operator to both take pictures and capture b-roll footage. Photographers and videographers have their settings adjusted accordingly and need to be on constant alert for anything unusual happening. They need to be fast and nimble to get the momenta as it happens there are no second chances. Therefore, there is no time for camera operators to change their settings and then capture either b-roll footage if they were taking pictures and vice-versa.

  21. Client needs to send all branding collateral before the editing process starts (logo, fonts, colour palette, and the like). That way, it allows us to design animation logos at the beginning of each video and lower thirds (name tags) for all interviewees.

  22. We solely work with Royalty-Free Music, a license that allows the use of copyrighted material or intellectual property without the need to pay royalties or license fees for each use, per copy or volume sold or for some period of usage or volume of sales. Royalty-free music is purchased and used to avoid copyright issues. Copyright issues can result in content being muted or withdrawn. Alternatively, the client can choose to use its soundtrack in the video.

  23. Additional days and/or services are subject to be reflected in the final invoice.

  24. Any subtitling and/or translation work that was not initially part of the deliverables are subject to be reflected in the final invoice.

  25. All deliverables are delivered at the same time as one project—unless otherwise specified. Similarly, all changes for all deliverables should be communicated together; this is what allows to save time and be more efficient.

  26. The client gets two sessions of changes per deliverable at no cost. Additional sessions will be charged at our standard daily rate.

  27. The reviewed deliverables are submitted through email with a link to preview the work.

  28. Deliverables are only delivered in the event of the final payment.